Office Access

Sylvan Agencies is excited to welcome you to our office.


The health and safety of our staff, clients and guests is our top priority. Please do not enter if you are experiencing any COVID-19 or flu symptoms, such as cough, fever, sore throat, loss of taste or smell, runny nose or shortness of breath.


Face masks and physical distancing are no longer required in our office, as per provincial health authority guidelines. That said, we ask staff and guests to be respectful of an individual’s decision to wear a mask or maintain distance.


We will continue to follow and align with all health and safety protocols according to provincial and municipal regulations.


Please note: Our staff have the option to work remotely a couple days a week. Please contact us or your broker directly to arrange a meeting to ensure your broker is in the office when you plan to visit.

Access mySylvaninsurance

You can manage your insurance via our online portal and mobile phone app. You can create an account and access the online portal here.
Once you’ve created an account, you’ll be able to:

  • View your policy documents
  • View and print your pink cards
  • Request a change
  • Submit a claim


After hours claims reporting

Please call our 24-hour emergency claims line at 1.866.212.3239 if you need immediate assistance after-hours.
During regular business hours, claims can be made by calling 403.887.2002.

Payment Options

Insurance premiums due to the insurance company can be made using your online banking. Most billing pages have an account to reference and the name of the payor to use. To pay your direct bill policy by credit card, contact our office reception for assistance.


Insurance premiums due to Sylvan Agencies can be paid using online banking through most major financial institutions. Please follow these steps:

  • Go to the online bill payments section on your banking portal.
  • Add payee – search “Rogers Insurance Canada” (if this payee is not listed with your financial institution, please select Rogers Insurance Red Deer)
  • Enter your account number exactly as found on your insurance invoice.


Please make sure to NOT select “Rogers” as this will issue payment to Rogers Communications NOT Rogers Insurance Canada. To pay your agency bill policy by credit card, click here.

If you have any questions, please do not hesitate to contact us at (403) 887-2002.

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