As cases of the novel Coronavirus (COVID-19) continue to spread, we’d like to share with you our plans for how we will continue to serve you while we all work towards reducing the level of social contact in the short term.

 

Office Access

Starting Monday, March 16, 2020, we have suspended office access for walk-in customers. We remain open for business and serving customers is our top priority. Considering current circumstances, we all want to do our part to reduce unnecessary social contact to help mitigate the spread of this virus. For now, all transactions will be conducted by phone, email or video chat.

 

For any changes to your policy or if you have any questions, feel free to contact your broker directly.

 

Insurance Company Delays

Since the COVID-19 pandemic is a global event, we have received communication from insurance companies that their service levels are being challenged. This means it is becoming increasingly difficult to get a timely response from underwriters on change requests or different coverage options. We will continue to work with our insurance company partners to minimize the impact of this slowdown.

 

Access mySylvaninsurance

You can manage your insurance via our online portal and mobile phone app. You can create an account and access the online portal here.
Once you’ve created an account, you’ll be able to:

  • View your policy documents
  • View and print your pink cards
  • Request a change
  • Submit a claim

 

After hours claims reporting

For claims reporting, if you need immediate assistance after hours, please call our 24-hour emergency claims line at 1-866-212-3239.
 

Payment Options

Insurance premiums due to the insurance company can be made using your online banking. Most billing pages have an account to reference and the name of the payor to use. To pay your direct bill policy by credit card, contact our office reception for assistance.

 

Insurance premiums due to Sylvan Agencies can be paid using online banking through most major financial institutions. Please follow these steps:

  • Go to the online bill payments section on your banking portal.
  • Add payee – search “Rogers Insurance Canada” (if this payee is not listed with your financial institution, please select Rogers Insurance Red Deer)
  • Enter your account number exactly as found on your insurance invoice.

 

Please make sure to NOT select “Rogers” as this will issue payment to Rogers Communications NOT Rogers Insurance Canada. To pay your agency bill policy by credit card, click here.

If you have any questions, please do not hesitate to contact us at (403) 887-2002.

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We’re here to support you during these challenging times

Please click here for all of our COVID-19 service updates